Privacy Policy

Even if you are not concerned about the privacy and security of your personal information, Wifient is. We want you to enjoy your Wifient experience while feeling secure that your privacy interests are being respected. Wifient service is provided to you in conjunction with and with the support of the Location Owners: the owners and/or managers of the physical locations at which Wifient service is available. Collection of Personal Information Required Information At certain times, Wifient may collect information from you that is necessary to fulfill our service commitment to you. As a user, you will be asked to provide information that is needed to create your Wifient account. We treat the information that you provide to us as confidential. Wifient may use this personal information for (i) editorial and feedback purposes, (ii) marketing and promotional purposes of Wifient or the Location Owners, (iii) for statistical analysis, and (iv) for product development. Your personal information, however, will never be sold to any other company nor will it be shared with any other third party, unless specifically stated otherwise or in special circumstances. In instances where Wifient and a partner jointly promote the Wifient service, Wifient may provide that partner certain information for the sole purpose of allowing Wifient and the partner to evaluate the promotion. Location Owners are specifically forbidden from sharing your information with any other parties and may only use the information for promotions and marketing activities approved and limited by Wifient. Optional Information Wifient collects certain optional information that you may provide through the registration or other processes. This information is used to tailor our account services to most effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services. Like any business interested in attracting and offering the highest quality of service to customers, Wifient gathers voluntary demographic information about our users. These questions seek to gain insight on such things as how an individual became aware of our service, their gender, occupation, and travel preferences and practices. In addition, user comments and inquiries are collected and stored for each user that submits them. This information is collected and stored with the user’s individual Wifient account information. This information is kept completely private and confidential. Wifient occasionally conducts user surveys to better target our service offering to existing as well as new users. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to Wifient services. This information is summarized, and information about specific individuals is never shared with any outside party. Participation in our user surveys is voluntary. Wifient may offer incentive programs to users, visitors to the Wifient website (, the general public and individuals identified through direct mail lists. These offerings are promoted on the website, advertisements and press releases. At a minimum, required information includes name and e-mail address; in some cases, the customer must answer mandatory survey questions about other personal data or enter a program code. The information gathered in the entry form is used to verify the entrant’s identity, to send the entrant an e-mail notification that their entry has been received, and to contact winners and/or prize recipients. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws. Tracking Information Wifient may collect and/or track certain information that is derived from your usage of the Wifient service such as usage patterns, travel patterns and website page views and traffic patterns. Wifient may use this tracking information for statistical purposes to improve our products and services and to manage our networks and systems more efficiently. To keep track of traffic on their servers, website often store a small data file on your hard disk when you visit them. This file is commonly referred to as a “cookie.” A cookie file can contain user specific information, such as User ID, or it can be used to maintain a connection with you during your visit (so that you can visit pages of a site without retyping the same information over and over). Wifient uses cookies to track customer traffic patterns, to maintain a connection during your visit with us, to track your preferences, and to diagnose problems on our server and administer our site. Cookies enable you to enter all parts of the Wifient website, and are used to save your User ID on the login page (we encrypt the User ID for added security). In addition, cookie files help us assist you with questions about site navigation, functionality or performance. Partners also may use their own “cookies.” We do not control the use of our partners’ cookies and expressly disclaim responsibility for information collected through them. Wifient also records the MAC (Media Access Controller) address from the network card in or used with your computer or other device to enable Wifient to accurately perform various functions. Use of Information Wifient will not divulge any of your personal information — contact, financial, bill history — to any other organization unless (1) you give Wifient explicit, and specific, prior permission, (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) Wifient suspects fraud by a user involving Wifient, in which case Wifient may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry. Wifient may contact users or website visitors regarding account status and changes to this privacy policy and any other policies or agreements relevant to website visitors. Wifient may use your information to disclose summary information to strategic and business partners. This is obtained by combining data from many individuals with the name and other identifiers removed. Wifient also may create aggregate reports on user demographics and traffic patterns. This information may be used to negotiate with service providers who complement the Wifient service or assist us in our efforts to expand our customer and user base. Wifient opposes the e-mailing of any junk mail, and does not sell customer and user information to e-mail lists or telemarketers. If any of our partner sites engage in such practices, for any reason, Wifient will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk e-mail that mentions Wifient or its services, please send details to us at and we will investigate promptly. Correcting and Updating Your Information As a Wifient user, you are always fully in control of the information that we maintain to serve you. You can change your personal information at any time and as often as necessary. You also can request that the data be deleted (requests for deletion of certain information may require closing the account). Information about a user may be withheld or exempted from deletion if this is required by law, is part of a fraud investigation or is required for accounting and audit purposes. Opt-out Policy Wifient provides its users the opportunity to opt-in to providing Wifient with personal information, as well a separate opportunity to opt-in to receiving communications from us and our partners. At any time, users can contact Wifient to opt-out of any of our promotions, programs or contests. Alternatively, users can opt not to provide certain personal information when enrolling for the Wifient service or when participating in some programs and surveys, although choosing not to provide certain information may hinder our ability to complete your registration process. Commitment to the Privacy of Your Family Protecting the safety of minor children when they use the Internet is very important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and other applicable laws. We recommend that children receive permission from a parent before gaining access to the Wifient service or sending personal information to Wifient or anyone else online. Security Measures Your account information is kept confidential and secure via a unique User Identification number and password that is issued to you. Your User ID and password should be kept confidential because it is the key to accessing the information held by Wifient about you. If your computer or other device is accessible to or by others, please log out of the Wifient site before you leave it. Security is also provided through your web browser, which supports 40, 56 or a 128-bit version of encryption with the SSL (Secure Sockets Layer) security protocol. When you visit the Wifient website, your personal account information is encrypted when transmitted across the Internet, using the highest degree of security reasonably applicable. Wifient has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of user information (although it is impossible to eliminate this possibility completely). All employees, contractors and other companies engaged by Wifient are contractually required, through signed, internal non-disclosure agreements, to keep user information confidential and not to use it in any way other than what is necessary to perform their work for Wifient. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law. Additional Information This privacy policy is effective as of 2012. Wifient reserves the right to change this policy at any time. By using the Wifient service, you are acknowledging and accepting all terms and conditions outlined in this Wifient privacy policy. If you have any questions regarding this policy statement, please e-mail us at